Frequently Asked Questions
Everything you need to know about spice, shipping, and shopping with Chile Mojo.
How do you determine the heat levels of your products?
We use a combination of Scoville Heat Units (SHU) and our own internal 'Mojo Meter' to categorize products from mild to 'insane' heat, helping you find the perfect kick for your palate.
What is your shipping policy for fragile glass bottles?
We take extra care in packaging our hot sauces and salsas using protective wrapping and sturdy boxes to ensure your items arrive safely. We ship nationwide with tracking provided on all orders.
Do you offer international shipping?
Currently, we focus on delivering the best flavors across Australia. Please contact our support team directly for specific inquiries regarding international shipping rates and customs restrictions.
Are your products suitable for specific dietary requirements?
Many of our products are gluten-free, vegan, or keto-friendly. We recommend checking the ingredient list and allergen warnings provided on each individual product page before purchasing.
What should I do if my order arrives damaged?
If your items are damaged during transit, please take a photo of the packaging and the damaged product and contact us within 48 hours. We will arrange for a replacement or a refund immediately.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please email us as soon as possible. Once an order has been dispatched, we are unable to make further modifications.