Returns & Exchanges

At Chile Mojo, we want you to be completely satisfied with your spicy haul; if your order arrives damaged or isn't what you expected, we offer straightforward returns on all non-perishable items within 30 days.

Return Process

• 1.
  Contact Our Team

  Email our support team with your order number and photos of any damaged items or discrepancies within 48 hours of delivery.

• 2.
  Receive Authorization

  Wait for our team to review your request and provide a Return Merchandise Authorization (RMA) number along with the correct return shipping address.

• 3.
  Pack Securely

  Carefully package the unopened items in their original containers with sufficient padding to prevent breakage during the return transit.

• 4.
  Refund Processing

  Once we receive and inspect your returned items, we will process a refund to your original payment method or issue a store credit within 5 business days.